Returns Policy
🔁 Returns & Exchange Policy – House of Fashion
Effective Date: June 24, 2025
At House of Fashion, we take pride in offering high-quality clothing and a smooth shopping experience. However, if for any reason you're not completely satisfied with your purchase, our Returns & Exchange Policy is here to help.
✅ Eligibility for Return or Exchange
You may request an exchange or return within 7 days of receiving your order, provided:
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The item is unused, unwashed, and in original condition
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Tags and packaging are intact
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Proof of purchase is provided (Order Number or Invoice)
🔄 Items Not Eligible for Return
The following items cannot be returned or exchanged:
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Sale or discounted items
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Customized or stitched products
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Items damaged due to misuse or mishandling
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Items returned after 7 days
📦 How to Request a Return/Exchange
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Email us at houseoffashion338@gmail.com with:
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Order Number
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Reason for return
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Photos of the item (if damaged/incorrect)
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Wait for confirmation from our team before sending the product back.
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Courier the item to our address (provided after approval). Return shipping is paid by the customer unless the item was damaged or incorrect.
🔁 Exchange Process
Once we receive and inspect the item, we will:
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Approve the exchange
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Offer you a product of equal value
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Dispatch the replacement within 2–4 working days
💸 Refunds
Refunds are only issued:
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In case the item is out of stock
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If the item is defective and no replacement is available
Refunds are processed to the original payment method or as store credit, within 5–7 business days after approval.
📞 Need Help?
We are here to assist you at every step. Feel free to contact us:
📧 Email: houseoffashion338@gmail.com
📱 Phone: 0329-6694167
📍 Address: Multan, Pakistan
🧵 Style With Confidence
We believe fashion should be effortless — including returns. Thank you for shopping at House of Fashion.